Privacy policy

PRIVACY POLICY

Effective Date: February 8, 2026
Website: www.neokala.in

At Neokala, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website or make a purchase from www.neokala.in.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.

1. INFORMATION WE COLLECT

We collect various types of information to provide and improve our services:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Date of birth (if provided)

Payment Information

We process payments securely through trusted third-party payment gateways including Razorpay, PayPal, and other authorized processors. We do not store or have access to your complete credit card, debit card, or banking details. Payment information is encrypted and handled directly by our payment partners in compliance with PCI-DSS standards.

Account Information

If you create an account on our website, we collect and securely store:

  • Username and password (encrypted)
  • Account preferences and settings
  • Saved addresses and payment methods

Order and Transaction Information

We maintain records of:

  • Products purchased
  • Order history and status
  • Transaction details
  • Return and exchange requests
  • Customer service interactions

Marketing and Communication Preferences

  • Newsletter subscription status
  • Email communication preferences
  • Marketing consent and opt-in/opt-out choices

Technical and Usage Data

When you visit our website, we automatically collect:

  • IP address and geolocation data
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on site
  • Referral source and clickstream data
  • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Order Processing and Fulfillment

  • Process and confirm your orders
  • Arrange shipping and delivery
  • Send order confirmations, tracking updates, and delivery notifications
  • Handle returns, exchanges, and customer service requests

Communication

  • Respond to your inquiries and support requests
  • Send transactional emails related to your account or orders
  • Provide important updates about our policies or services

Marketing and Promotions (with your consent)

  • Send promotional emails, newsletters, and special offers
  • Notify you about new products, collections, or sales
  • Personalize marketing content based on your preferences

Website Improvement and Analytics

  • Analyze user behavior and website performance
  • Improve site functionality, design, and user experience
  • Conduct research and develop new features or products

Security and Fraud Prevention

  • Detect and prevent fraudulent transactions
  • Protect against unauthorized access or misuse
  • Ensure compliance with legal obligations

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests or court orders
  • Enforce our Terms of Service and other policies

3. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted service providers and partners only to the extent necessary to operate our business and serve you:

Payment Processors

  • Razorpay, PayPal, Stripe, and other authorized payment gateways to process transactions securely

Shipping and Logistics Partners

  • Delhivery, Bluedart, Shiprocket, and other courier services to fulfill and deliver your orders

Marketing and Communication Platforms

  • Email service providers (e.g., Mailchimp, Klaviyo) to send newsletters and promotional communications
  • SMS service providers for order updates and notifications

Analytics and Advertising Services

  • Google Analytics, Facebook Pixel, and similar tools to analyze website traffic and user behavior
  • Social media platforms and advertising networks to display relevant ads

Legal and Regulatory Authorities

  • When required by law, court order, or government regulation
  • To protect our rights, property, or safety, or that of our users

Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar technologies to enhance your browsing experience and collect usage data.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality, such as keeping you logged in and processing orders
  • Performance Cookies: Help us understand how visitors use our site and identify areas for improvement
  • Functional Cookies: Remember your preferences and settings for a personalized experience
  • Advertising Cookies: Track your activity to display relevant ads on our site and third-party platforms

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and your user experience. For more information on managing cookies, visit your browser's help section.

5. DATA SECURITY

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

  • SSL/TLS encryption for data transmission
  • Secure payment gateways with PCI-DSS compliance
  • Regular security audits and monitoring
  • Restricted access to personal data on a need-to-know basis
  • Secure servers and firewalls

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach as required by law.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Order and transaction data: Retained for accounting, tax, and legal compliance purposes (typically 7 years)
  • Account information: Retained until you request deletion or close your account
  • Marketing data: Retained until you unsubscribe or withdraw consent

7. YOUR RIGHTS AND CHOICES

Depending on your location and applicable laws (including GDPR, CCPA, and Indian data protection regulations), you may have the following rights:

Right to Access

  • Request a copy of the personal data we hold about you

Right to Correction

  • Update or correct inaccurate or incomplete information

Right to Deletion

  • Request deletion of your personal data, subject to legal and contractual obligations

Right to Restrict Processing

  • Limit how we use your data in certain circumstances

Right to Data Portability

  • Receive your data in a structured, commonly used format

Right to Object

  • Object to processing of your data for marketing or other purposes

Right to Withdraw Consent

  • Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us

Right to Lodge a Complaint

  • File a complaint with your local data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact us at neokala.in@gmail.com. We will respond to your request within 30 days or as required by applicable law.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Neokala. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. CHILDREN'S PRIVACY

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside of India, including countries that may have different data protection laws. By using our website, you consent to the transfer of your information to these locations. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. CHANGES TO THIS PRIVACY POLICY

Neokala reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be effective immediately upon posting to this page with an updated "Effective Date."

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: neokala.in@gmail.com
Website: www.neokala.in

We aim to respond to all inquiries within 24–48 hours during business days.

CONSENT

By using www.neokala.in, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.