Shipping policy

SHIPPING POLICY

Effective Date: February 8, 2026
Website: www.neokala.in

At Neokala, we are committed to delivering your handcrafted ethnic wear with care, speed, and transparency. Please review our shipping policy to understand our delivery process and timelines.

ORDER PROCESSING

All orders are processed within 1–3 business days following successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. You will receive an order confirmation email immediately after purchase, followed by shipping confirmation with tracking details once your order has been dispatched.

SHIPPING COVERAGE

We currently ship to all serviceable locations across India through our trusted logistics partners. International shipping is not available at this time. We will update this policy if international delivery becomes available in the future.

DELIVERY TIMELINES

Estimated delivery times from the date of dispatch:

Metro Cities (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad): 3–5 business days
Tier 2 Cities and Urban Areas: 4–7 business days
Remote and Rural Areas: 5–9 business days

Please note that these are estimated timelines. Actual delivery may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or regional restrictions.

SHIPPING CHARGES

Prepaid Orders: Free shipping on all prepaid orders across India
Cash on Delivery (COD): COD is available on select pin codes and order values. A nominal COD handling fee may apply depending on your delivery location and order amount. COD eligibility and charges will be displayed at checkout.

TRACKING YOUR ORDER

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your shipment using the tracking link provided or by visiting the courier partner's website. For any tracking-related queries, please contact us at neokala.in@gmail.com

DELIVERY PARTNERS

We partner with reputable logistics providers including Delhivery, Bluedart, and Shiprocket to ensure safe and timely delivery of your orders.

UNDELIVERABLE PACKAGES

In cases where a package cannot be delivered due to incorrect address, multiple failed delivery attempts, customer unavailability, or refusal to accept the shipment, the order will be returned to our facility. Reshipping of returned packages will be subject to additional shipping charges. We strongly recommend providing accurate and complete shipping details, including a reachable phone number, to avoid delivery failures.

DELAYS AND LIMITATIONS OF LIABILITY

Neokala shall not be held liable for delivery delays caused by courier service disruptions, natural disasters, extreme weather conditions, government restrictions, lockdowns, regulatory changes, incorrect or incomplete shipping addresses, public holidays, or unforeseen circumstances beyond our reasonable control. While we make every effort to ensure timely delivery, we encourage customers to place orders well in advance for time-sensitive occasions.

EXCHANGES AND RETURNS

For information on shipping arrangements related to product exchanges or returns, please refer to our Return and Exchange Policy. Depending on the nature of the return or exchange, we may arrange a reverse pickup or request that you ship the item back to us. Specific instructions will be provided at the time of your return request.

CONTACT US

If you have not received your order within the expected delivery window, or if you have any questions regarding shipping, email us at neokala.in@gmail.com. We aim to respond to all inquiries within 24–48 hours during business days.

POLICY UPDATES

Neokala reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to this page. We recommend reviewing this policy periodically for the most current information.

By placing an order on www.neokala.in, you acknowledge that you have read, understood, and agree to this Shipping Policy.